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Our Terms & Conditions Explained

Your account at mawartato comes with clear rules about how deposits work, when you can withdraw funds, and how we handle your data.

Account eligibility rulesPayment and withdrawal termsData and account security
Explore the Lobby Read FAQ
mawartato Our Terms & Conditions Explained
HELP WITH YOUR ACCOUNT

How to Contact Us About Terms

Team online

Live Chat

Reach our support desk via the chat widget in your account lobby Monday to Sunday, 08:00 to 23:00 Jakarta time. We can clarify terms, help with access issues, or answer questions about how your account works.

Email Support

Send detailed questions about your account, withdrawals, or Terms & Conditions to our support mailbox. We respond within 24 hours with guidance specific to your situation and local context.

Account Settings

Review your account terms, payment history, and verification status directly in the settings page. Update your registered payment method or contact details if your circumstances change.

HOW WE PROTECT YOU

Data, Security and Your Rights

Account Data Handling

Your account information — deposit records, verification documents, and withdrawal history — is stored securely and never shared with third parties outside the payment and compliance scope. We keep this data for the duration of your account plus the period required by local law.

Cookies and Tracking

mawartato uses cookies to keep you logged in, remember your game preferences, and prevent fraud. You can manage cookie settings in your browser; some features may be limited if cookies are disabled.

Account Verification

Before your first withdrawal, we verify your identity using the details you provided at signup. This is a one-time process and helps us comply with payment provider and local regulations.

Data Retention

We retain your account records, transaction history, and verification documents for as long as your account is active, plus seven years after closure for regulatory compliance where local law permits.

Dispute and Correction Rights

If you believe your account balance, withdrawal record, or personal data is incorrect, contact support with details. We investigate and respond within 5 business days with findings or a correction.

Request Account Closure

You can request account closure at any time through the settings page or by emailing support. We process closures within 48 hours; outstanding balances are paid to your registered payment method within one business day.

Frequently Asked About Terms & Conditions

Provide your name, email, date of birth and a mobile number. Choose your payment method — DANA, OVO, GoPay or QRIS — and set a password. Your account is live in seconds and you can explore the lobby right away. Verification is only required when you request your first withdrawal.

Deposits via DANA, OVO, GoPay and QRIS usually clear within one minute of confirmation. Bank transfers may take up to two hours depending on the sending bank. Your balance updates instantly once the payment processor confirms the transaction.

You'll need a valid national ID or passport, and proof of address such as a recent utility bill or bank statement. Take photos with clear, readable text and upload them via the verification page in your account settings. Our team reviews submissions within 24 hours.

If your withdrawal hasn't been processed yet, you can cancel it from your account history and the funds return to your lobby balance immediately. Once the payment provider begins processing, cancellation is no longer possible; contact support for status updates.

Only you can access your account using your email and password. We recommend a strong password with letters, numbers and symbols. If you lose access or suspect someone else has logged in, contact support immediately and we'll secure your account within the hour.

Your account and balance remain intact indefinitely. We never expire accounts for inactivity. You can log in anytime to see your history and resume play. If you don't want your account open, you can request closure through settings.

Report any discrepancy to support with your account number and transaction details. We investigate within 5 business days and provide a full explanation or correction. If you remain unsatisfied, escalation goes to our compliance team for final review.

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