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Legal clarity for every account on mawartato

We built mawartato to be transparent about how your account works, what we do with your data, and how withdrawals get verified.

Account security verified at signupPayment and withdrawal confirmationData handling and retention policySupport contact channels and hours
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mawartato Legal clarity for every account on mawartato
REACH US ANYTIME

Where to ask about your account or legal questions

Our support team is ready to help you understand your account terms, verify a transaction, or file a concern. We keep multiple contact channels open so you can reach us the way that fits your day. Whether you're in Medan, Semarang or anywhere across Indonesia, your questions go to the same team and get the same level of attention.

Team online

Live chat

Open the chat bubble on any page in your account lobby. Our team responds during business hours (Monday–Friday, 09:00–18:00 WIB) and logs your request for follow-up if you write after hours.

Email support

Send account or legal inquiries to [email protected]. We aim to reply within 24 business hours with full details about your request and next steps.

In-app help

Tap Help in your account settings to browse common questions, check payment terms, or submit a new request. The help centre keeps your queries organized and lets you track responses.

HOW WE PROTECT YOU

Data security, cookies and your account control

Your trust is built on how we handle your information. We encrypt your login credentials and payment details using industry-standard protocols; we never sell your data to third parties.

Encrypted payment storage

Your DANA, OVO, GoPay and QRIS details are encrypted at rest and in transit. We don't store full card numbers or bank credentials; we store only the token needed to process your next deposit or withdrawal.

Session and preference cookies

Cookies keep you logged in and remember your game choices, language and payment preference so your next login is faster. You can clear cookies in your browser or disable them; you'll stay logged in on that device for 30 days.

Two-factor account access

When you set a withdrawal PIN in your account settings, we ask for it before any cash-out. This protects your balance even if someone gains your login credentials.

Data retention and deletion

We keep your account and transaction history for seven years for payment and tax compliance. After that period, personal data is deleted unless local law requires us to keep it longer.

Your data rights

You have the right to access all data we hold on your account, ask us to correct it, or request deletion where local law permits. Write to [email protected] with 'Data Request' in the subject line and we'll respond within 14 calendar days.

Dispute and complaint path

If you believe we've handled your data or account incorrectly, contact support first. If the issue isn't resolved within 7 days, escalate to our compliance team at [email protected] for formal review.

Questions about your account rights and terms

Contact support within 30 days of the transaction with your account email and the date. We'll check our payment logs and your account record, then confirm whether the deposit cleared or the withdrawal went through. If we find an error, we'll correct it immediately and notify you by email with the details.

Yes. Before your first withdrawal, we ask for a copy of your national ID or passport to confirm your name and age. You upload this in your account settings under Security. Verification usually takes under 2 hours. Where local law permits, this is a requirement for all cash-outs.

We keep your account history and transactions for seven years to meet payment and tax rules, even after you close the account. Personal data (name, contact details) is deleted after that period unless local law requires longer retention. You can request early deletion by emailing [email protected].

Yes. Send an email to [email protected] with the subject line 'Data Access Request' and include your account email. We'll send you a complete list of what we hold — login history, payment details, game activity, chat records — within 14 days. You can then ask us to correct or delete any of it.

We accept DANA, OVO, GoPay and QRIS. Deposits via these local methods usually clear in under one minute and are added to your balance instantly. Withdrawals go back to the same method you used to deposit and go through the same verification; they typically complete within 2–4 hours during business hours.

Your account balance is your property and is kept separate from mawartato's operational funds. If a technical issue occurs, we recover your balance from our records and restore it to your account. We keep encrypted backups of all account data so your funds are never at risk during routine maintenance.

Account eligibility depends on local law. We operate where local law permits. If you're outside Indonesia, check your local gaming laws before opening or playing. If your location changes, tell us immediately so we can review your account status with you.

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